Return, Exchange & Refund Policy
Custom-made furniture and custom handbags are non-refundable, non-returnable and non-exchangeable.
Custom goods are uniquely produced for the buyer’s personal requirements and cannot be resold to other customers. We do not accept cancellation, return or exchange once production begins.
We only accept rework for genuine production defects verified by photos/videos taken before shipment. Claims for defects must be submitted before goods leave our warehouse. No claim will be accepted after shipment for subjective reasons such as personal dislike, different expectation of style or color.
✅ 24 Hours Quality Promise
- Defects must be reported within 24 hours upon delivery
- Replacement/partial refund after inspection
🚫 Non-Refundable Cases
• Monitor color variations
• Style preference changes
• Shipping time expectations
• Post-use items
🔄Return Conditions
- Requires pre-authorization
- Must return to designated address
- Proof of "unused" condition
- Original full packaging must be included
❗Key Notes:
• Approved non-defective Returns subject to:
- 20% restocking fee
- Original+return shipping cost
By ordering, you agree to these terms, as we aim to reduce unnecessary returns. Thank you so much!