Shipping Policy
1. Production & Processing Lead Time
- Custom handbags: 7–15 working days after all details confirmed and deposit/payment received.
- Custom furniture: 15–30 working days after all details confirmed and deposit/payment received.
Working days exclude weekends, public holidays and delays caused by buyer’s late confirmation of design/material samples. Force majeure will also extend the production schedule.
2. Shipping Method & Estimated Transit Time
We use international courier for custom handbags, and professional large cargo freight for custom furniture.
Estimated transit time (for reference only, not guaranteed):
• Hong Kong & Macau: 2–4 working days
• Southeast Asia: 5–10 working days
• Europe / USA / Australia: 7–14 working days
Large furniture shipments may require longer transit time due to special freight arrangement.
3. Shipping Cost
Shipping fee is calculated based on total weight, volume, destination country and commodity type. For bulk orders, we can provide separate freight quotation.
4. Import Duties, Customs & Taxes
The buyer is fully responsible for all import duties, customs clearance fees, local taxes and any related charges at destination.
We will declare goods in compliance with international customs rules. Any customs hold, penalty or return caused by buyer’s local import regulation or buyer’s declaration instruction shall be borne by the buyer.
5. Tracking & Delivery Address
Tracking number will be sent by email once goods are dispatched. Logistics tracking information may take 1–3 working days to update.
Buyer shall provide complete and accurate delivery address. We are not liable for failed delivery caused by wrong address, incomplete contact information or undeliverable remote areas.
6. Risk Transfer, Loss & Damage Claim
Risk of loss and damage transfers to the buyer once goods are handed over to the logistics carrier.
If there is parcel loss or obvious outer packaging damage upon receipt, buyer must take photos/videos as evidence and contact us within 3 working days. We will assist the buyer to file claim with logistics provider.
7. Force Majeure
We shall not be liable for delay, non-delivery or loss due to events beyond reasonable control, including but not limited to customs inspection, port congestion, flight cancellation, natural disaster, pandemic restriction and logistics peak season delays.